Full-Time Assistant Manager

Assistant Manager - Iconic Heritage Hat Store - Melbourne CBD

Unique opportunity situated right in the CBD

Weekday & Weekend work – no late nights.

30-38 hours

Established in 1910, City Hatters is the oldest hat shop in Australia and has been part of Melbourne’s retail fabric for 114 years. We are internationally recognised for our unique store experience, expert knowledge, and fine collections within this specialist market.

We pride ourselves on our personalized customer service to a broad demographic, our unique industry expertise and our extensive product range.


We are looking for an outstanding 2IC. If you're confident in selling and people management, have a sound understanding of retail processes, and are interested in a unique opportunity with growth potential this role is for you.

The role will see you work collaboratively to support store targets, guiding team members to achieve their personal sales targets while ensuring seamless store operations.

Day-to day management of store encompasses a broad range of duties including managing online orders, assisting with social media schedule and content, inventory management & customer service.


With previous retail experience you are skilled at offering KPI-driven sales advice whilst maintaining a friendly, approachable manner.

With a strong sense of personal style, a flair for engaging with customers and a can-do attitude you will display confidence when providing KPI-driven sales advice, and a friendly, down to earth manner when making recommendations to our broad range of clientele.

To be successful, you will be flexible, dynamic, and eager to learn.

  • Excellent customer service skills and a passion for exceeding customer expectations.
  • A professional, welcoming character and presentation.
  • Great attention to detail and your style.
  • Ability to develop and learn tailoring skills.
  • Knowledge of luxury fashion and menswear
  • Excellent organizational skills and problem-solving ability
  • Ability to build ongoing rapport and relationships with clientele.
  • Ability to work independently and as part of a team.
  • A calmness to work under pressure.
  • A natural sense of urgency.
  • An energetic demeanour.
  • Experience in apparel retail.
  • An interest in fashion and style.


  • Previous retail sales and team management experience.
  • Understanding of general retail expectations in a boutique environment.
  • Strong computer literacy – POS, Microsoft Office suite -or similar - Quick Learner
  • Professional manner, can-do attitude.
  • Good written and verbal communication.
  • Team player with a positive attitude.
  • Industry-specific knowledge or interest in hatting will be highly regarded.


  • 25-50% off employee discount 
  • Ongoing development and career progression opportunities
  • Joining a team of talented, creative and passionate individuals
  • Chance to be part of Australian retail history
  • Immediate start

If you love luxury fashion and thrive on a challenge, we would love to hear from you.

To apply, please send your resume and cover letter.