International Shipping & Returns

City Hatters International Shipping & Returns Policy

 

City Hatters now ships to the following International locations: United States of America, Europe and China.

If you are not one of these countries, please contact us for a shipping estimate.

 

How long will delivery take?

All orders are shipped from Australia via Australia Post and typically take 7–14 business days, depending on customs and local postal services.

 

How much is delivery?

 

Do you accept returns?

We will gladly accept the a change of mind return for a credit note or exchange within 30 days of delivery. Items must be unused, in original condition, and packaged with all tags. Return shipping costs are the responsibility of the customer unless the item is faulty.

 

Please note, we do not offer change of mind refunds, unless the product is deemed faulty, in accordance with Australian consumer law.

 

How do I return an item?

To return an item, contact City Hatters customer service within 30 days of delivery, who will approve your return and provide a . All return postage costs are at the expense of the customer.

 

Are Duties and Taxes included?

Duties and taxes are not included in our prices and are at the responsibility of the customer. You will be required to pay duties and taxes to your local postage provider once your package enters your local customs.

 

Please note that we are unable to refund duties and taxes on your order once it is placed.