Shipping & Returns

All orders from City Hatters are shipped with Australia Post and customers are provided with a tracking number for any order placed.

For details relating to current domestic delivery times please cut and paste link/s below:

  https://auspost.com.au/service-updates/domestic-delivery-times

 Track your item:

https://auspost.com.au/mypost/track/#/search

City Hatters is not responsible for delays in delivery. Enquires must be directed to Australia post, using the unique tracking ID provided and may be lodged via the Customer Tracking Portal:

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item

 

When do you ship orders?

Please allow 24 hours for processing of order During weekdays.

Orders placed after 12pm Weekdays, are lodged with Australia Post the following day. 

Orders placed from 12pm Friday to Sunday are shipped the following Monday (Public Holidays excepted) for both Express & Standard shipping options. 

Do you offer Click & Collect?

Yes we do!
Hats can be collected during  regular trading hours from our store at 211 Flinders St. Melbourne 3000.

Right next to Flinders Street Station.

Please allow 24 hours for processing of Click & Collect Orders.

Confirmation that order has been prepared will be sent. 

Do you ship internationally?

We do ship internationally to selected locations: United States, Europe and China. For more information regarding international returns and shipping, please click here.